Last updated February 03, 2025
Thank you for shopping with ElShaer Store. We hope you are satisfied with your purchase. However, if you are not completely happy with your order for any reason, you may return it to us for a full refund or exchange. Please read below for details on our return process.
RETURNS
Items may be returned within 30 days of the purchase date. All returned items must be in new, unused condition, with all original tags and packaging included.
How to Return an Item
To initiate a return, please contact our customer service at:
elshaermobilecitycenter.egy@gmail.com
to request a Return Merchandise Authorization (RMA) number.
Once you receive your RMA, please securely pack the item in its original packaging, include the proof of purchase, and mail it to:
ElShaer Store
Attn: Returns – RMA #[Your RMA Number]
Shakour Street, Raml Station
Alexandria, 23511
Egypt
Note: Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method to ensure safe delivery.
RETURN PROCESS
Once we receive and inspect your return, we will process your refund or exchange. Please allow up to 14 business days from the date of receipt for processing.
EXCEPTIONS
If your item arrives damaged or defective, please contact us immediately at the email or phone number below to arrange for a refund or exchange.
Important Notes
Items marked as “Sale” or “Final Sale” cannot be returned or exchanged.
- Returned items must be in their original condition.
Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: